Tag: iPhone

Instagram, iPhone and the photo-based social network

A couple I know bought a fancy camera before the birth of their first baby. It’s sitting in a drawer somewhere. Turns out that their trusty iPhone does everything they need: they can shoot a pretty good photo, touch it up with Instagram, and shoot it out to their friends immediately.

Instagram is interesting. Dave Kerpen wrote an article about it over on LinkedIn called “And the Future of Social Media Is” and the answer is… not Tumblr, just acquired by Yahoo, but Instagram. His 10 year old daughter and her friends used it to exhaustion on a recent weekend trip, adding insta-apps to expand the conversation as they went. As opposed to Pinterest, which sends lots of traffic to my food blog but seems mainly a scrapbooking application, Instagram really works as a fully functional social network–and it’s a lot easier to shoot and share a picture than to write an update.

One of those apps, Instafollow, allows users to automatically follow or unfollow up to 160 users per hour, up to an ultimate count of 20,000 users, simply by following followers of a user. That’s a lot more power than Twitter and a lot easier to execute. No wonder my own kid, who’s fairly responsible on Facebook, got me in so much trouble on Instagram that I had to delete my account. Snap a picture, slap some text on it, and you’re good to go.

I just put the account back up and already I’ve got new followers and a writing opportunity thanks to Instagram. My username is otismaxwell if you care to meet me over there.

Do Initial Caps Improve Response?

I was half-dozing through a Google Adwords tutorial the other day when something woke me up: the instructor’s advice that you can improve results by putting all the words in your ad, but especially your keywords, In Initial Caps Like This.

David Ogilvy must be spinning in his grave as if on a rotisserie. He railed against ALL CAPS in Ogilvy on Advertising because they deconstruct a word and turn it into a bunch of separate letters which the reader must look at one by one in order to make sense of it. Readers don’t do this. If there is any impediment to readability, they move on.

I have always assumed that Capitalizing The First Letter Of Each Word presents a similar problem, and I thought Ogilvy wrote about it, although I can’t find the source right now. But it’s the same issue of comprehension. Inappropriate use of initial caps means the reader sees individual words, not phrases, so it’s that much more trouble to seamlessly absorb the message. What’s more, overuse of initial caps gives your advertising a kind of stilted, affected, 19th century look. It’s certainly not what you want if you are selling a product or service which is closely attuned to the needs of 21st century consumers or businesses.

For these reasons I’ve always advised my clients against unnecessary initial caps, and often changed their copy if I get my hands on it. That’s why the Google “tip” is so demoralizing. Have people stopped reading copy completely, so they no longer have the mental acuity to focus on more than a single word or at most a keyword phrase?

Please, tell me it ain’t so. If you have testing experience with standard capitalization (what Microsoft Word calls “Sentence case”) vs initial caps, I’d love to hear the results. If initial caps are indeed the wave of the future, I’ll accept that. But I Won’t Like It.

Advice for RIMM: make BlackBerry a prepaid phone

Last week brought yet another dose of terrible news from Research in Motion Limited, the company that makes BlackBerry, and I kicked myself for not going short on RIMM a few weeks back when the stock was more than twice as high as it is now. The handwriting is on the wall for BlackBerry just as for Betamax and HD-TV before them, and the shovels are busy in the boneyard of failed technologies.

BlackBerry, however, has something most other zombie technologies lack: an established user base that is, or was, enthusiastic about the platform. So here’s my plan to save the company: turn BlackBerry into a prepaid phone. This solves the problem of users abandoning BlackBerry for iPhone or Android because they don’t have to; they can continue using their BlackBerries as a backup. Many BB users already have multiple phones (remember Obama on the 2008 campaign trail?) so this concept will be an easy one for them to accept. And a package of text messaging can be sold at an attractive yet profitable price that will allow those thumb virtuosos to continue their real-time updates even while in the air. (I never was able to figure out why this is OK.)

The prepaid texting will be offered at a discount for in-network messages, encouraging current users to continue their text relationships with one another. And RIMM can keep its rock-solid network but, since far less bandwidth will be required with a reduced user footprint and no expectation of rich media, sell or rent off the capacity it doesn’t need.

I’ve never had a BlackBerry myself but have had plenty of prepaid phones. They are useful little gadgets with lots of applications. They’re great for kids who tend to leave them in their pockets when doing laundry, for example. And I am about to buy a TracPhone for a guest house where we’re required to have a phone for some weekend guests; it fits the contract and offers a number for them to give out, yet it’s miles cheaper than installing a landline or VoIP modem. Make the prepaid BlackBerry attractive with an initial offer and I would probably try one. Give me or my kids or guests a taste of that thumb power and we just might get hooked and go for an expanded package. There’s a reason they used to call it “CrackBerry” after all.

Are you still using Siri? And iPhone security issues…

After an 18 month dalliance with Android, I’m back to the iPhone, now on Verizon. Left the Droid X outside during a Texas thunderstorm, and the Verizon folks were kind enough to upgrade me without a penalty.

I’m happy. All my old apps were waiting for me in iTunes. The GPS problems have gone away. And I’m comfortable back in Steve’s sandbox where rogue apps don’t cause the system to crash.

Just one thing… what the f* is this Siri? Does anybody except new users and my 10 year old actually find it an enjoyable and productive feature? Or to expand the question, if there had never been a Star Trek would the idea of instructing a computer with voice commands, rather than just punching a button, have ever seemed like a good idea?

One thing I did struggle with was the lack of security for my Apple account. By default, a user (such as the above mentioned 10 year old) can enter a wrong password 4 times and then be asked if they want to reset it. The reset link is sent to my primary email account, which of course is accessible on the phone.

The solution is to go to Settings>General>Restrictions>Accounts and then check “Don’t Allow Changes”. I can now enter the wrong password as many times as I like and will never be prompted to reset it.

Making the switch from iPhone to Android

After my frustration using my iPhone in San Francisco during the DMA earlier this month, I’ve decided to pull the plug. When my contract is up at the end of December I’ll move to Android, most likely the Droid X unless something better comes along. And will do this on the Verizon network, which I know as a former customer has far more towers in the two areas where I spend most of my time, San Francisco and Upstate New York.

My top 5 reasons for making the change:

1. Better coverage on Verizon. Yes, I could wait till the Verizon iPhone is released, but why? The other reasons are enough to switch.

2. Better GPS by all accounts. Even in good coverage areas, GPS in iPhone is near useless if you need to find something in a hurry. By the time the little dial has stopped spinning you are at/past your destination.

3. Ability to use the phone as a modem and tether my computer to the web. The iPhone offered this briefly, then took it away with a system update about a year ago. Having tasted freedom, I want it back.

4. Video camera. Like the idea of one fewer device to lug around when I need to shoot a quick video of something.

5. As a marketer, I’m looking forward to the experience of buying apps in a free market environment, both to experience the buying process and to see what’s available. Meanwhile, there are plenty of other Apple users in my family so I can stay up with what Brother Steve is doing.

And also:

6. Flash movies. This would be much higher on the list if I had confirmation it is working, but seems like it is. You need Android 2.1 or later which the Droid X has and you’re good to go.

7. I’m not sure I really like the idea of listening to music on my phone, as opposed to… an iPod! My two favorite headsets don’t have microphones, and I don’t feel like paying a lot to get a new headset that has both high quality audio and a decent mic. Seems like I am in a minority that feels talking on the phone and listening to music, even though both involve the ears, are two different activities.

Cool in tech: my favorite iPhone apps

I was asked what apps on my iPhone get used more often. Here’s a brief list, combined with a rant:

1.  ZipCar. How cool that I can reserve my car, unlock it, and find it in a lot by making its horn beep…. all from the iPhone.

2. Zillow. How much is that house actually worth? Ha! As long as I trust Zillow’s occasionally goofy algorithm, I can get the embarrassing answer while I’m standing right in front of it.

3. Pandora, as long as you appreciate its limitations. “Guy Clark Radio” turns up new thoughtful songwriters. “Robert Earl Keen Radio” is set to deliver songs about going to Mexico and getting drunk… not the right algorithm.

4. Yelp. Just plain essential if you ever go anywhere and get hungry.

5. NPR news.

6. Amazon. The other day I went to Walmart to buy a Smokey Joe mini charcoal grill, found they no longer carry it, ordered from Amazon while I was standing in the aisle. I also like that I can take a picture of something and they will try to find it for me (not always successfully).

7. Tiger Woods Golf. I know, I know. But I have learned a lot of golf by stroking my screen with the tip of my finger.

8. My bank’s mobile deposit feature. A problem that my bank is not in town. A solution that I can take a picture by aligning the check with the screen and deposit that way.

9. Email. This is actually the killer app for me. I don’t read much email in detail, but I do know when somebody is trying to get in touch so I don’t have to interrupt what I am doing and find a wireless connection for my laptop.

10. Caterday on YouTube. I said most used apps, not most used by me. For 8 year olds, a few Caterday episodes make a long car ride pass quickly. Then the battery runs out of juice, and that is even better.

And now the rant: why is it that location based apps (including several of the above) must find your location before they will load any of the program information such as your search box? It makes for a frustrating experience, often means that by the time you get to use the app you have passed whatever you were interesting in, and it just doesn’t seem necessary. WTF?

Tethering and visual voicemail: iPhone 3.1 woes and fixes

Like a drug dealer passing out free candy at a schoolyard (my longtime friend Phil Henderson claims this is how they get you hooked), AT&T enabled a prototype of its tethering on the iPhone this past June.  It wasn’t publicly released; you had to go to a special website to install it. But once you did the effect was amazing and liberating: you could now use your iPhone as a modem to connect your computer to the Internet, just by clicking “enable tethering” in your settings and connecting via Bluetooth or a USB cable.

AT&T undoubtedly plans to make this service official, and charge for it at some point. Assuming they don’t get too greedy, tethering trial users will gladly open their wallets. But the trial tethering went away with finality in iPhone 3.1, the latest software release.

If you religiously respond to Apple’s “an update for your iPhone is available” alerts you are already out of luck. Release 3.1 includes a firmware update that now verifies the iPhone each time you connect to the network (like Microsoft’s Genuine Windows “service”) so if you try to reinitiate tethering it will be immediately disabled. Since this is firmware, the “restore from backup” will not fix it.

If you want to try tethering and you haven’t updated, you might try Googling  “enable tethering iPhone 3.0” or some such… just remember you are going to have to pay for it eventually. If you are already on 3.1 you are out of luck.

But if you had previously enabled tethering and now are at 3.1, you are feeling pretty unpopular right now! How do I know? Because you haven’t gotten any new voicemails in days! Well, actually you have but they are hidden. No alerts in the iPhone visual menu when they arrive, and no way to access them and listen to them.

If you have this problem, you might want to Google “restore visual voicemail iPhone 3.1” or some such. For me, what worked was going to Settings>General>Profile, clicking that, then clicking “remove” for the file that is there. (Some have reported the path as Settings>General>Network>Profile; I can’t go back and verify it because once you do this and sync your phone, the “Profile” choice disappears.)

Voila, all your voicemails are back instantly. Including, if you are like me, some action items that are seriously past due. Go ahead and take care of them, you can thank me later.

What makes Apple marketing insane (ly great)

Consistent and thorough (you might also say obsessive) are words that describe any Apple marketing effort. I got an example when I decided to treat myself today to the just-released Snow Leopard upgrade, speed and various new features for an affordable $29. Was near an Apple store (Knox Street in Dallas) so stopped in.

They had a little VIP line with a delicate white chain set up in the middle of the store. (Which, as Apple stores usually are, was packed. What are all those people doing in there? How many visits does it take to buy a computer or iPhone?) You move quickly through the line and an employee hands you your DVD case, shakes your hand, says “congratulations.” Another employee handles the receipt and puts a little payment confirmation sticker on the case that says “Lucky You”. And the door employee (who introduced herself by name as I entered) repeats the congratulations on the way out.

Compulsive and obsessive are signs of mental imbalance, right? Is that what Steve Jobs means by “insanely great?” But it’s also very effective marketing because it makes customers feel smart and special.

My iPhone list of demands

I got my iPhone finally and am happy with all it does. But also surprised at some of the things it does NOT do. Here are a few issues that need to be addressed immediately… I’ll add more as I come up with them:

  • Camera needs exposure control and flash. Movies would also be nice.
  • Flash player for Safari.
  • Global: cut-and-paste between applications.
  • Global: a bigger keyboard when you turn the phone on its side, like there now is in Safari.
  • Audio directions for the Google Maps directions.