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Tag Archives: Lands End

Fulfillment lessons from the Container Store

My wife loves the Container Store. She has a closet full of Elfa components and various other elements that roll around or sit under shelves. Recently she bought four big stacking wire baskets to hold mittens, hats and other snow gear, one for each family member. The box arrived (several days before the promised date, […]

Welcome back, Lands End copywriter!

Got to love an all-copy cover! In my copywriting class I use the Lands End catalog as an example of great catalog copywriting. They are unexcelled at building on details about a fabric or a tailoring process until it becomes irresistible. The story may be about a buyer’s obsessive desire to solve a fitting problem, […]

JC Penney “splashy march” promo

I’m not a JCP customer nor prospect. I didn’t watch the Oscars so didn’t see the Ellen ads though I just now YouTubed them and thought they were great (unlike the majority of the TV audience apparently). Thus, like a lot of folks, my first exposure to the “NEW” JCP was the insert in today’s […]

Should you offer a money-back guarantee?

A money-back guarantee is essential to any web or direct marketing offer. It takes care of an enormous concern on the part of the buyer: I can’t see this product before I order… so, what if I get it and I don’t like it? That’s the simple and unequivocal answer to a question you may […]

How to use testimonials in your marketing

Testimonials can be a key element in your marketing copy. They help attract new customers by showing that others have had a satisfactory ordering. They help bond existing customers by demonstrating that you’re a “real” organization with real consumer relationships. And, if you’re a new or little-known company, they show that you actually have customers. […]

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