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Tag Archives: Customer service

Thank you internet! Thank you Chris and Cindy Peters for fixing my NuTone intercom!

I recently moved into a house that has a NuTone IMA-4006 Music Intercom system installed. You can press a button and be heard in another room (or from the porch if you are ringing the doorbell) and also play music throughout the home. I know that sounds quaint in these days of earbuds and instant […]

Why won’t the Post Office deliver my package?

A few years back, Canada got a new Postmaster General. He was presumably a political appointee vs. someone who came up through the ranks, judging from what he said at his introductory press conference. He was asked how he could improve mail service for business mailers and he replied to the effect of, “quite frankly, […]

Why amazon.com is eating bn.com’s lunch

I recently posted about an inane and penny-pinching customer service experience with Barnes and Noble. I also mentioned that I was switching out my iPhone for an HTC One. These two threads have now converged because of what happened when I attempted to resell my old iPhone through the “trade-in program” on amazon.com. I would […]

Do gila monsters run customer service at Barnes and Noble bn.com?

Gila monsters were legendary in the southwest where I grew up. Their poisonous bite didn’t kill you immediately, but they would clamp down on their victim’s flesh and grind their jaws till the venom eventually did you in. I was reminded of this critter the last few days when trying to get a small refund […]

How to restore lost AAdvantage miles

The other day I wrote about my unfortunate discovery that both my AAdvantage mileage accounts had zeroed out due to inactivity. I also wrote to AAdvantage customer service and received an interesting response which I’ll share for web searchers who might be looking for this information. First, I received this email: Because qualifying activity extends […]

Thanks, AAdvantage, now goodbye!

I just unsubscribed from both my AAdvantage email accounts, mine and my teenager’s. I was getting several emails a week and it was pointless to read them since AA does not serve my local airport. But, they’re about to as a result of the USAir merger so I’ve made a point of making an occasional […]

Online retail’s Obamacare moment

UPS experienced a surge of last minute Christmas orders and there weren’t enough planes to carry the packages, so many presents weren’t delivered till after the holiday. In some ways this is a good thing: consumer confidence suggests a strengthening economy and prosperous times ahead. But many of those orders had been placed with the […]

It’s almost 2014, and mail order retailers still haven’t figured out gift order options

If you give a gift, you want to be acknowledged, right? At the very least the recipient should know the package came from you and has a bit of thought behind it. Yet some of the largest mail order retailers are doing a very poor job of dealing with this issue at holiday 2013, long […]

Obamacare with a New York accent

As a small business owner, I turn out to be one of those people who doesn’t get to keep the health insurance I like. We got the letter from our provider yesterday, advising us to go right to the New York State site thus avoiding the healthcare.gov train wreck. Unfortunately, mystateofhealth.ny.gov isn’t much better. I […]

The Retailization of Heath Care at DMA2013

This was the best session I attended at the Direct Marketing Association’s just-concluded annual conference, featuring a CMO from a large insurer and a finance exec with huge experience in retail at Google, with excellent moderation from another healthcare exec. A few takeaways: Tremendous change in the healthcare industry is underway, and it’s not just […]

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