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Tag Archives: bn.com

Why amazon.com is eating bn.com’s lunch

I recently posted about an inane and penny-pinching customer service experience with Barnes and Noble. I also mentioned that I was switching out my iPhone for an HTC One. These two threads have now converged because of what happened when I attempted to resell my old iPhone through the “trade-in program” on amazon.com. I would […]

Do gila monsters run customer service at Barnes and Noble bn.com?

Gila monsters were legendary in the southwest where I grew up. Their poisonous bite didn’t kill you immediately, but they would clamp down on their victim’s flesh and grind their jaws till the venom eventually did you in. I was reminded of this critter the last few days when trying to get a small refund […]

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