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Tag Archives: AT&T

What P&G and AT&T are doing on Facebook

The Wall Street Journal article on GM pulling its Facebook advertising mentioned that General Motors is third in U.S. advertising spending, behind P&G and AT&T. This prompted me to go take a look at what the other two companies are doing with their Facebook presence. P&G does not appear to have a corporate Facebook page. […]

Tethering and visual voicemail: iPhone 3.1 woes and fixes

Like a drug dealer passing out free candy at a schoolyard (my longtime friend Phil Henderson claims this is how they get you hooked), AT&T enabled a prototype of its tethering on the iPhone this past June.  It wasn’t publicly released; you had to go to a special website to install it. But once you […]

AT&T: anti-marketing ninjas at work

So I am finally got my iPhone. Per the earlier post, my web order disappeared into automated customer service limbo yet was impossible to cancel until I called a live sales rep. Meanwhile the price dropped $50 so I place the order again and it goes through with me $50 richer and ATT $50 poorer. […]

Need customer service? Call a salesperson.

So I got a new iPhone for Christmas! Gift from my wife, but it’s hard to handle somebody else’s details so placed the order myself… a refurbished 16 GB from AT&T at a $50 savings, with guaranteed 2 day delivery, what could be better? But when the phone did not arrive today as promised, I […]

Thank you for your business. Now goodbye.

The 5/22 mail brought a letter from AT&T Universal Card. I almost didn’t open it because it was preprinted “OPEN IMMEDIATELY: Important Account Notice” and had a preprinted first class indicia. Obviously, another of the cash advance check mailings I receive 4x a year or so. But no. The letter inside began: “Citi, the issuer […]

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