Comments for Otis Regrets... or Not http://www.otismaxwell.com/blog Otis Maxwell is a copywriter who likes to mouth off on marketing, technology, food and sundry topics. Mon, 07 May 2012 14:11:57 +0000 hourly 1 http://wordpress.org/?v=3.3.2 Comment on Wall Street Journal won’t deliver on customer service by Otis Maxwell http://www.otismaxwell.com/blog/2010/06/wall-street-journal-wont-deliver-on-customer-service/comment-page-1/#comment-51641 Otis Maxwell Mon, 07 May 2012 14:11:57 +0000 http://www.otismaxwell.com/blog/?p=1302#comment-51641 Stevan, since I wrote this post things have significantly improved at least on my end and the web interface has also been made more efficient. What's clear to me is that continuing problems are likely on the carrier end: the company's sending out alerts and the carrier is ignoring them. At this point my advice would be to try to escalate the matter through the website (not sure the steps for this, but you can find them) rather than waste time on the phone with a call that is routed to the local carrier. Stevan, since I wrote this post things have significantly improved at least on my end and the web interface has also been made more efficient. What’s clear to me is that continuing problems are likely on the carrier end: the company’s sending out alerts and the carrier is ignoring them. At this point my advice would be to try to escalate the matter through the website (not sure the steps for this, but you can find them) rather than waste time on the phone with a call that is routed to the local carrier.

]]> Comment on Wall Street Journal won’t deliver on customer service by Stevan Pierce http://www.otismaxwell.com/blog/2010/06/wall-street-journal-wont-deliver-on-customer-service/comment-page-1/#comment-51632 Stevan Pierce Mon, 07 May 2012 12:35:17 +0000 http://www.otismaxwell.com/blog/?p=1302#comment-51632 I am having a similar delivery issue. They have been giving me credits but unfortunately the credits don't mean anything..of wait they do. It means I will be getting nothing more than I was was getting prior to filing complaints. I should have asked for the paper for free the rest of my life as I am sure it would not make a difference to what I am getting now. I am having a similar delivery issue. They have been giving me credits but unfortunately the credits don’t mean anything..of wait they do. It means I will be getting nothing more than I was was getting prior to filing complaints. I should have asked for the paper for free the rest of my life as I am sure it would not make a difference to what I am getting now.

]]> Comment on Prius hybrid battery fails at 70K miles, Toyota won’t pay for $3700 repair by Otis Maxwell http://www.otismaxwell.com/blog/2010/01/prius-hybrid-battery-fails-at-70k-miles-toyota-won%e2%80%99t-pay-for-3700-repair/comment-page-1/#comment-50682 Otis Maxwell Wed, 25 Apr 2012 20:58:18 +0000 http://www.otismaxwell.com/blog/?p=1041#comment-50682 That's a good question SJ. I know that regular, disposable-type batteries crap out in high heat. Any desert Prius owners out there? That’s a good question SJ. I know that regular, disposable-type batteries crap out in high heat. Any desert Prius owners out there?

]]> Comment on Prius hybrid battery fails at 70K miles, Toyota won’t pay for $3700 repair by SJ http://www.otismaxwell.com/blog/2010/01/prius-hybrid-battery-fails-at-70k-miles-toyota-won%e2%80%99t-pay-for-3700-repair/comment-page-1/#comment-50680 SJ Wed, 25 Apr 2012 19:46:56 +0000 http://www.otismaxwell.com/blog/?p=1041#comment-50680 I live in Phoenix Arizona and have a 2006 Prius. The hybrid battery in it died last weekend. It has 92k on it so the dealer is replacing the battery under 100k/8-yr warranty. Now I am not so sure if the Prius hybrid battery will last long in this hot climate. I'd like to know if anyone else has a Prius in the Phoenix area that has survived as long as other reported stories of 150k-200k etc. I live in Phoenix Arizona and have a 2006 Prius. The hybrid battery in it died last weekend. It has 92k on it so the dealer is replacing the battery under 100k/8-yr warranty. Now I am not so sure if the Prius hybrid battery will last long in this hot climate. I’d like to know if anyone else has a Prius in the Phoenix area that has survived as long as other reported stories of 150k-200k etc.

]]> Comment on Toyota pays for my dead battery by Otis Maxwell http://www.otismaxwell.com/blog/2010/05/toyota%e2%80%99s-missing-conscience/comment-page-1/#comment-49964 Otis Maxwell Sun, 15 Apr 2012 20:55:35 +0000 http://www.otismaxwell.com/blog/?p=1232#comment-49964 Sorry, yes I meant Gen 3 as my buying recommendation. At 90,000 miles you probably aren't going to have problems with your hybrid battery if you haven't thus far. The longer you wait the harder it will be to find a good Gen 3 so I'd start now but no hurry... wait for the right vehicle and price. Sorry, yes I meant Gen 3 as my buying recommendation. At 90,000 miles you probably aren’t going to have problems with your hybrid battery if you haven’t thus far. The longer you wait the harder it will be to find a good Gen 3 so I’d start now but no hurry… wait for the right vehicle and price.

]]> Comment on Toyota pays for my dead battery by Stuart http://www.otismaxwell.com/blog/2010/05/toyota%e2%80%99s-missing-conscience/comment-page-1/#comment-49957 Stuart Sun, 15 Apr 2012 16:47:22 +0000 http://www.otismaxwell.com/blog/?p=1232#comment-49957 I appreciate the response but am a bit confused as to what you are recommending. You say that the "... Gen 3 is definitely the best of the bunch." and end by recommending that I find a Gen 2. Did you mean a Gen 3? Also, do you recommend that I do that now, while the car is running well or wait until the battery needs replacing (of course, finding a "cherry" vehicle takes time and I use my car almost daily) ? I appreciate the response but am a bit confused as to what you are recommending. You say that the “… Gen 3 is definitely the best of the bunch.” and end by recommending that I find a Gen 2. Did you mean a Gen 3?

Also, do you recommend that I do that now, while the car is running well or wait until the battery needs replacing (of course, finding a “cherry” vehicle takes time and I use my car almost daily) ?

]]> Comment on Toyota pays for my dead battery by Otis Maxwell http://www.otismaxwell.com/blog/2010/05/toyota%e2%80%99s-missing-conscience/comment-page-1/#comment-49952 Otis Maxwell Sun, 15 Apr 2012 14:06:33 +0000 http://www.otismaxwell.com/blog/?p=1232#comment-49952 Stuart, I have an answer on this one. I've owned Generations 2 (your 2002), 3 and 4 Priuses and Gen 3 is definitely the best of the bunch. Dramatically better mileage than Gen 2 in spite of a bigger cabin. By Gen 3 they'd started to cut corners including taking out the backup camera as a standard feature. If you are looking for a vehicle to last many years, try to find a really cherry Gen 2. Stuart, I have an answer on this one. I’ve owned Generations 2 (your 2002), 3 and 4 Priuses and Gen 3 is definitely the best of the bunch. Dramatically better mileage than Gen 2 in spite of a bigger cabin. By Gen 3 they’d started to cut corners including taking out the backup camera as a standard feature. If you are looking for a vehicle to last many years, try to find a really cherry Gen 2.

]]> Comment on Toyota pays for my dead battery by Stuart http://www.otismaxwell.com/blog/2010/05/toyota%e2%80%99s-missing-conscience/comment-page-1/#comment-49799 Stuart Mon, 09 Apr 2012 23:30:37 +0000 http://www.otismaxwell.com/blog/?p=1232#comment-49799 Thank you for making this information available. I have a 2002 Prius with 90,000 miles on it. Aside from body rust (which is surprising for a Toyota), I have so-far had no problems with the hybrid battery. I will read with interest the posts as they appear and report back when (hopefully IF) the battery fails. Would anyone care to offer their opinion on whether to spend $2000 on body repairs or purchase a new vehicle? I am age 70 and in very good health and I have longevity in my family (my mother is 97). Thank you for making this information available. I have a 2002 Prius with 90,000 miles on it. Aside from body rust (which is surprising for a Toyota), I have so-far had no problems with the hybrid battery. I will read with interest the posts as they appear and report back when (hopefully IF) the battery fails. Would anyone care to offer their opinion on whether to spend $2000 on body repairs or purchase a new vehicle? I am age 70 and in very good health and I have longevity in my family (my mother is 97).

]]> Comment on Early Prius owners get screwed on battery warranty by Dave G http://www.otismaxwell.com/blog/2010/01/early-prius-owners-get-screwed-on-battery-warranty/comment-page-1/#comment-49793 Dave G Mon, 09 Apr 2012 19:33:08 +0000 http://www.otismaxwell.com/blog/?p=1052#comment-49793 Well Toyota stepped up. They covered the parts cost I just need to cover labor. Time for my happy dance. Well Toyota stepped up. They covered the parts cost I just need to cover labor. Time for my happy dance.

]]> Comment on Early Prius owners get screwed on battery warranty by Otis Maxwell http://www.otismaxwell.com/blog/2010/01/early-prius-owners-get-screwed-on-battery-warranty/comment-page-1/#comment-49757 Otis Maxwell Sun, 08 Apr 2012 13:13:46 +0000 http://www.otismaxwell.com/blog/?p=1052#comment-49757 Good luck, Dave. Check back and let us know if you get satisfaction. Good luck, Dave. Check back and let us know if you get satisfaction.

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