Entries Tagged 'Tech' ↓

My venerable MacBook died today. (No condolences necessary, it wasn’t Black.*) Which brings to mind the issue of how freelancers should deal with technical glitches when talking to clients.

Should I have called my clients and said “my computer died, so I won’t be able to read any emails you send me till I get a new one”? Um, no. I have webmail for my email so I can check it from any public computer with web access by going to http://webmail.otismaxwell.com . Halfway through 2009, not being able to exchange email with your clients is simply not OK.

Should I have warned those same clients that “since I’ll have to check email on my iPhone till I get a new computer, I won’t be able to download your attachments like the marked up deck or PDF”? Unless they have iPhones themselves, your clients will think this excuse is ridiculous which actually it is. (Steve, are you listening?)

This is why you need a backup account on gmail or yahoo. If you can’t get attachments at your primary email, ask them to forward to your alternate. Awkward, but better than blowing a deadline… or losing a client.

* With the new generation of Mac laptops we seem to have bid farewell to the Black Mac, a laptop which cost $300 more primarily because it had a matte black finish. I only know one person who bought one, a consultant to publishers in South America. He called on a VIP who said, “S__, you say you respect me yet you show up with a white MacBook!” The next visit, S__ had a black one.

What’s so different about Twitter? And how do you use it to best advantage? One wonderful SXSWi panel, featuring rhetoric professors from the University of Texas, answered these questions by going back to Aristotle, the original documentarian of the use of words as a persuasive medium.

The original rhetoric, as Aristotle described it in 330 BC, was temporal: arguments were oral and words could only be processed in the order they were spoken. Once the written word came along, texts could be read in any order but there was a new limitation, spatiality: once words were put on paper, the printed information itself could not be moved. The web has made possible easily movable written information and Twitter carries this to the logical extreme with a constantly moving stream which is in essence a personal newspaper with an audience of one. (Here I am brutally paraphrasing the segment of Prof. John Jones which can be seen on ZDnet.)

No two people will ever see the same Twitter stream, and you yourself will never see your stream in exactly the same way twice. Yet it is very easy to control and edit your personal newspaper through the people you choose to follow. My experience is that if you start with a few people you find inherently interesting, like @guykawasaki or @broylesa (the terrific food columnist for the Austin Statesman, who stokes my interest in eating and makes me feel like I’m still at SXSW) and then check out @ tags in their tweets to see who THEY correspond with, you will soon build a fascinating stream. And if you’re interested in a topic, whether news or personal curiosity, a # search takes you in another satisfying direction.

Back to the panel, they said the best way to write your own tweets is to take into account the possibility of modularity and reuse. Prof. Jim Brown observed that every tweet has both an intended audience (the person you identify with an @ tag at the beginning, plus your known followers) and an unintended audience (everybody else, now or in the future.) A corollary of this is that the often-levied charge of Twitter narcissism is bogus. “Narcissism isn’t in the status update, it’s in the person annoyed by the update. If you’re annoyed by the tweet, it wasn’t meant for you.”

Apparently last year was the year of Facebook at SXSWi, and 2009 was the year of Twitter. Many of the sessions were specifically about Twitter, and everybody everywhere was twittering away on the new TweetDeck desktop application. We SXSWiers seem to like Twitter very much. Savant and trendsetter Guy Kawasaki was asked in a session to confirm, “If they charged for Twitter you’d probably pay whatever they asked” and he responded “that’s right.”

During the last World Cup commentators often referred to the “samba wave” or “samba style” of the Brazil team…. the idea being they were carried along by an undulating wave that propelled them forward and confused their opponents. I never did understand this as it related to soccer, but it’s a perfect metaphor for SXSW Interactive. Here are a few thoughts in closing.

The attendees:

• Unlike the typical tech or marketing conference, everybody is here because they want to be here. This makes them more engaged and passionate.
• Everybody I met is one of the smartest people I’ve ever met. It’s like graduating as high school valedictorian (not that I was) and going to a college where everybody is a valedictorian.
• As a corollary, everybody is curious and wants to talk to you because they assume you’re as smart as they are. If you’re not, you get the benefit of the doubt. That’s a good thing.

The conference:

• There’s no way to predict whether a session will be good or not or even whether it will be about the topic in the program. So sit on the end of the row and don’t be shy about getting up and leaving if it doesn’t work out.
• Best events for me were the brilliant “Did Aristotle Twitter?” rhetoric panel with U Texas profs, the two food panels for personal interest, and most anything on Twitter including of course the now infamous #tweethall which wasn’t an event at all.
• Core conversations are painful. You will be stuffed into a room like sardines and sit on the floor. Go to these only if you have a passionate interest in the subject discussed.
• PowerPoints are over. With a couple of exceptions even the most visually brilliant presenters had basically no ppts at all, just a few text slides they barely referred to.

The venue:

• The Austin Convention Center was designed by a lunatic, in a U-shaped configuration with the tips of the U 100 yards from each other as the crow flies but a 15 minute walk on the ground. And the SXSW management,with gentle humor, tended to put interactive events at the very outside with the film events in between.
• When you go to the parties, pay attention to the music. You are likely to hear something seriously good. This is Austin, after all.

I hope to be back next year.

From SXSW Interactive, Day One

This is the conference where:

• You have to wait in line 40 minutes to get the badge you preregistered for, thereby missing the introductory orientation session.
• The volunteer who gives you the bag and conference program advises you not to take the program because you’ll probably lose it and they’ll charge $42 for a replacement; instead, you should come back at the end of the conference.
• The management warns that you are not likely to get into many of the sessions you want so you should enjoy the sessions you do attend, which was called a zen approach.
• Sessions may or may not have anything to do with the writeup in the program that brought you into the room. Which I guess is appropriate since you don’t know what you are going to end up attending.
• Your iPhone doesn’t work for outgoing calls because there are too many people with iPhones. But wait, they have great wireless so you can use Skype.

As I write this I’m watching Alex Bogusky of Crispin Porter Bogusky, people responsible for Burger King, Mini and some other ads you probably really like. (Incidental advertising fun fact he shared about Burger King: in a day there are more impressions for the printing on the side of a cup of fries than two Super Bowls… so now instead of a BK logo [pointless, since people already know they are in a BK] the fry containers have a little story.]

His preso is titled “Plan B: Can an Ad Guy Bring Bike Sharing to America?” But in fact he warned it was not about that at all but rather a quick pitch for his agency followed by a serious talk about climate change. New info, channeling Al Gore: this summer, it rained for the first time in Antarctica.

But wait: now he does bring in bike sharing at the end. And a nicely designed pilot program his agency, Trek and Humana are doing where an advertiser can sponsor bike sharing and bike rack and cute logos on special Trek bikes for $1.2 million per year in a large city and get ad impressions for far less than a billboard or bus shelter.) The bikes are very cool, adjustable for people from 5 feet to 6 foot four with a nice aluminum basket for your stuff. I want one. Oh wait, that’s not the idea.

I got my iPhone finally and am happy with all it does. But also surprised at some of the things it does NOT do. Here are a few issues that need to be addressed immediately… I’ll add more as I come up with them:

• Camera needs exposure control and flash. Movies would also be nice.
• Flash player for Safari.
• Global: cut-and-paste between applications.
• Global: a bigger keyboard when you turn the phone on its side, like there now is in Safari.
• Audio directions for the Google Maps directions.

Amazon is releasing its second generation of Kindle, its perpetually sold-out ebook reader. The new Kindle is faster and has more memory, and also substitutes a joystick for the page turning buttons along the side that always made me feel like I was using my mother’s old desktop phone directory (with the slider that would cause the page for the right letter to drop open… remember?).

But maybe most important, the new Kindle is available now… or almost now, because Amazon promises they have 320,000 of them for shipment starting 2/24. You can get it here.

Three years ago, I did a post on newspaper inserts and the Super Bowl… and how snack manufacturers contort themselves to create a “big game theme” without ever actually mentioning the Big Game, which is a copyrighted product with big licensing fees attached. Looking at this past Sunday’s crop of FSI’s, it’s reassuring to see that nothing has changed. The nation’s economy may have melted down and the web has transformed marketing for most products, but for salty snacks and their teammates it’s still “game on”.

Smirnoff offers us a “smart choice for your super party”.  Newman’s Own wants you to “go natural for the big game”. Tums will let us “enjoy the game heartburn free” while Pop-Secret popcorn promises a “home field advantage” and Hersheys wants us to “treat your home team” to a “candy bowl blitz”.  Marie’s salad dressings invite you to “tackle the taste” and Dean’s Cool & Creamy exhorts you to “bring the ultimate dip to the ultimate game.”  You can also “score one for the home team” with Ling Ling egg rolls, say “it’s good!” [umpire with upstretched hands holding up two hamburgers] for White Castle or enjoy “football food… ready for game time in minutes” from El Monterey Taquitos.

It’s clear that the marketers are doing an end run around the NFL by not mentioning the Super Bowl by name, and that the NFL has dropped the ball by not figuring out a way to bring them into its licensed marketing huddle. But more important, there’s a flagrant violation by most of these marketers because they forget that coming up with a catch-phrase is not the same as selling a product.

And so the winner, in overtime, is an ad from Butterball cold cuts with the theme “One taste brings the party together”.  Because after all, the reason these marketers are trying to tie in their products to the Super Bowl is that you’re going to serve them at a party—and here’s one marketer with a generic ad (originally created around the election, maybe?) that says how their product is going to make your event a success. Touchdown!

When air is compressed it gets hot. When it expands, it cools off. Add some kind of fan to circulate the hot and cold air and you have a heat pump—the technology behind refrigerators, air conditioners, home heating systems for some environments (where there is a considerable difference between the ambient temperature in two different places, e.g. the ground and the air)…. and now, washer/dryers.

Panasonic demonstrated this unit at the 2009 CES. I took a movie of it which is here, on YouTube. (sorry for all the noise… it’s CES!) Unfortunately, there are no plans to import this device to the US because the capacity is too small.

I find this disturbing:  The One Laptop Per Child foundation repeated its “Give One Get One” program from 2007, apparently fixed all the problems from the year before (namely, virtually no promotion other than word of mouth and abysmal fulfillment/customer service)… and saw its sales drop by 93%.

This in spite of a mainstream ad campaign (including outdoor and television) and presumably seamless fulfillment through amazon.com.

The idea of this program is that you purchase two of OLPC’s mini-laptops and one is sent to a kid in a developing country and the other sent to you, allowing you to putz around and explore this approach to improving the world through technology. We did 2 G1G1s last year and it was a worthwhile experience.

But now, explaining the sales implosion, Nicolas Negroponte, the MIT professor who founded OLPC, told the Boston Globe “we’re not the newest game in town… the novelty has worn off.” Really? I would guess that the 2008 campaign reached millions of qualified donors who never even heard of the concept until now.

A better explanation is probably the economy. Most donation-supported organizations are having a tough year, and maybe the people who were most likely to be fascinated enough by the G1G1 concept turned out to be exactly those least able to afford $400 to participate.

But still… a 93% sales fall-off in spite of a marketing campaign that appeared to do everything right. For those of us who live and die by results, that’s a bunch of cold water in the face.

Advance registrations at the Consumer Electronics Show were down 5-7%, but the real question, since most industry folks get in free, was how many would actually show up. Good news. Floor traffic is fine and it’s too packed to move in many places, just like regular years.

Most interesting for me from a marketing perspective were the home monitoring systems, including one from client Schlage locks. Via a low-power wireless mesh network you can lock and unlock your doors, turn lights on and off, and regulate your home entertainment system. With an extra subscription you can log on remotely and see if your kids got home on time (because each family member has their own code to unlock the front door), if you remembered to close the garage door, or preheat the oven. And because every product has to have an environmental angle this year, these systems also have energy components that can dim your lights when you leave the room or turn off the power if you forget.

A few other items of interest:

• Finally, a flat screen TV that actually is as thin as a sheet of glass, from LG.
• 3D televisions, complete with 3D goggles, were everywhere. My favorite was LG again, maybe because they had the best movie playing (a scary Korean animation about a kid, a robot, and a nuclear winter).
• Minoru, The world’s first 3D webcam and Sergio iSpin, a sophisticated DJ remix station for your iPod, both not prototypes but selling right now for under $100 on Amazon.
  

  Minoru, the 3d webcam

• Beatbot, a puffy robot containing a webcam which can be made to react to stimuli. This is used not for play but as therapy for children; they can interact with the robot directly and make it do things and the webcam can watch what they are doing and track improvements over time.

And this year’s favorite tcotchke: from Cirago, a solar powered LED keychain!