http://www.otismaxwell.com/blog/2010/06/wall-street-journal-wont-deliver-on-customer-service/ Otis Maxwell is a copywriter who likes to mouth off on marketing, technology, food and sundry topics. Tue, 31 Jan 2012 23:20:06 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.otismaxwell.com/blog/2010/06/wall-street-journal-wont-deliver-on-customer-service/comment-page-1/#comment-31953 wes Tue, 08 Feb 2011 03:29:16 +0000 http://www.otismaxwell.com/blog/?p=1302#comment-31953 Its a joke.... been having problems. I called every day, it was always we will escalate the issue and we will credit you. I was getting about 3-4 papers out of 6 per week. They don't care, I worked out a deal with my 711 guy. As long as I buy coffee he give me the paper for. 50 Its a joke…. been having problems. I called every day, it was always we will escalate the issue and we will credit you. I was getting about 3-4 papers out of 6 per week. They don’t care, I worked out a deal with my 711 guy. As long as I buy coffee he give me the paper for. 50

]]> http://www.otismaxwell.com/blog/2010/06/wall-street-journal-wont-deliver-on-customer-service/comment-page-1/#comment-27274 Alex Wed, 07 Jul 2010 22:32:49 +0000 http://www.otismaxwell.com/blog/?p=1302#comment-27274 Another unfortunate example of trying to automate what needs to be handled by either a real human being or more complex automation! I had the exact same problem with the WSJ, but it was resolved after a week when I actually got a human being on the line, who was very apologetic and comped me part of my subscription. Nothin' worse than jonesin' for the Journal! Another unfortunate example of trying to automate what needs to be handled by either a real human being or more complex automation! I had the exact same problem with the WSJ, but it was resolved after a week when I actually got a human being on the line, who was very apologetic and comped me part of my subscription. Nothin’ worse than jonesin’ for the Journal!

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