Volunteering to help set up a website? Read this!

It’s admirable that you are helping a friend, small business or worthy organization set up a website. But there’s something you should keep in mind. If you use your own credentials (email, credit card etc) you are putting up a firewall which may one day cause serious problems.

I’ve encountered this issue twice in the last few months. In the most problematic case, somebody registered the domain name for a community non profit that depends their website to generate traffic to their events. That person used a privacy feature so their identity would not be public, and later ceased their involvement with the group. Now, the registration has expired and the current president was unable to renew it. The incredibly helpful support team at HostGator (same company as our own host, Bluehost) found a workaround but it took hours on the phone.

In the other situation, an organization’s treasurer set up a Paypal contribution account and then left the organization. Now, clicking on “Support on Paypal” brings up a page with that person’s name at the top. The current treasurer says the former treasurer actively monitors the account and forwards all contributions he receives. But seeing a mystery name, instead of the organization’s name, has to have a negative effect on donations. It may also violate campaign finance laws on the reporting of contributions. More on this at Paypal’s political campaign FAQ page.

The solution is simple. If you’re helping to set up a website, make sure you provide a way for anything you do to be tracked and amended, even if you move away, die, or cease your involvement with the group.